The only way is up! The chatbot start-up that’s got tongues wagging
A start-up dealing with live online chats and chatbots has received a 4mln PLN investment to develop its technology.
Szczecin-based Tidio which is worth 80mln PLN found a niche for themselves in the highly competitive area of online communicators.
Focusing on tailor-made solutions for micro and small enterprises, they offer live chats, as well as chatbots that use artificial intelligence and machine learning to automate communication between companies and consumers, especially in e-commerce.
Now, thanks to the additional funding they want to work on improving the technology, sales, marketing and make their increase their 50-strong team.
Created in 2014, Tidio can now boast being the fourth most popular tool of its kind in the world. Tidio’s CEO Tytus Gołas told innpoland.pl: “Tidio differs from the competition by focusing on the smallest businesses and providing them with the highest quality product.
“One of the most important features of our product are chatbots that use AI and Machine Learning. Until now, this technology was beyond the reach of micro and small companies. We want to change it.
“The numbers are the best proof of our clients' satisfaction: in May we were the seventh most popular live chat in the world, today we have the fourth place.
“Thanks to the support of Inovo, we will be able to grow even faster and maybe we will be on the podium next year.”
For the investor Inovo Venture Partners it’s their biggest investment up to date.
Tidio’s chats have been implemented by over 140,000 websites around the world. Over 10,000 customers pay a monthly subscription for using the service.
Most of them come from the United States and other countries outside of Poland.
The 300 mln messages in the startup’s database signify that there have been 300 mln interactions with Tidio’s solutions so far.
It works by offering widgets for websites, through which the visitors can speak to a business representatives and inquire about the project. For micro-entrepreneurs such contact is especially beneficial, as it allows them to get to know the client and their needs better.
Another possibility is a chatbot, that interacts with the clients in place of a human. It can also detect behaviour on the website and react accordingly.
For example if the visitor tried to login several times and failed, the chatbot will offer help.
If the client writes something that the chatbot does not understand, he is immediately redirected to the human operator.